AALookup
Subscriptions and one-time purchases
For a website subscription, open the membership page in your AALookup account and use its management link, or follow the link in your receipt. Cancel future renewal through the service that processed your purchase. Cancellation stops later renewal charges and does not itself refund a completed payment; access continues for the remaining paid service period.
If you subscribe through Apple In-App Purchase when available, Apple handles payment and automatic renewal. Cancel through the app's subscription management or, on your iPhone or iPad, open Settings, tap your name, then Subscriptions and select AALookup. Follow Apple's cancellation instructions. Cancellation stops future renewal and does not itself refund a completed payment.
To restore an Apple purchase, use Restore Purchases in the app while signed in to the original AALookup account and the Apple Account used for payment. Restoring does not transfer a subscription to another AALookup account. If you cannot access the original account, contact support.
Deleting your AALookup account does not cancel an Apple subscription or stop Apple's renewal charges. We recommend cancelling first, but you can still request account deletion without doing so.
A one-time Waffo Pancake purchase of 1 or 12 months has no automatic renewal to cancel. Its service ends on the date shown in your account. You can view these orders in the Waffo Pancake order portal using the email address entered for payment.
Request a refund
For purchases processed by Paddle, eligibility and handling follow the Paddle Refund Policy and Paddle Buyer Terms, including applicable statutory withdrawal and consumer rights. Use the support link in your receipt or Paddle payment support.
For Waffo Pancake subscriptions and one-time purchases, open the order portal with your payment email, or use the support link in your receipt. Refund requests are assessed under the purchase terms and applicable consumer rights; submitting a request does not mean it has been approved.
For a purchase billed by Apple, sign in to reportaproblem.apple.com with the Apple Account used for payment and follow Apple's refund instructions. Apple assesses and processes these requests under its terms and applicable consumer rights. A request does not guarantee a refund; AALookup support cannot approve an Apple refund.
There is no separate promise of an unconditional refund for every payment. For AALookup issues or help locating a purchase, contact support@aalookup.com. Include the order reference and problem, but never send a password or full payment-card details.
What happens to your membership
An approved refund or payment reversal may remove the membership and unused allowance associated with that purchase. Other valid membership periods remain subject to their own terms. Refunds do not delete your local word library or saved cloud learning records.
Other purchase channels
This page covers Paddle, Waffo Pancake and Apple In-App Purchase when available. For purchases through another store or seller, use that channel’s receipt and refund process. Your mandatory consumer rights are not limited by this explanation.